Show an interest in the customer Offer extra advice, Let the customer explain the problem, Understand,service?

I do not understand the question...





PS I've just noticed that you've asked this question twice...I STILL don't know what you mean...Show an interest in the customer Offer extra advice, Let the customer explain the problem, Understand,service?
Did you accidentally cut and paste a summary of your customer service skills here - YOU'RE FROM INDIA AREN'T YOU .... your life surrounds a script





YOU STOLE MY CUSTOMER SERVICE/CALL CENTRE JOBShow an interest in the customer Offer extra advice, Let the customer explain the problem, Understand,service?
it's a good philosophy
yes its one of the cornerstones of good customer service





listen to what your customer is saying, they may not fully articulate what they want, why they want to buy a product. if you understand what the customer wants you may understand what is motivating the purchase and you can then providse information to help the customer make a reasoned choice.





if you show interest in a customer, beyond how can I make a sale, then its likely that they will make a purchase from you.





But you must listen and understand and make suggestions which meet the customers requirements not your sales targets. After all its the customer that lives with the product not you. by all means point out other products which meet the customers requirements and even provide additional capabilites which the customer isnt aware of, but dont patronise or talk down to the customer. they can decide where they spend there money and if they feel you are not meeting their needs they can go elsewhere





many years ago I decide to buy something from Comet, a spotty youth asked if he could help, Id read the display cards could see little to differentiate the product and thought what the heck ask the salesguy to explain the differences. he promptly read the cards in front of the devices (which I had alredy done at length), didn't even read them thoroughly and advised the most expensive for no reason. my response quick exit to somewhere where they had product knowledge.
Service yes, understand no.