Customer service accountable for bad advice?

I brought my leased car to Hawaii after customer service said it was OK to bring my car and turn it in to any dealer when lease expires. My lease is over and Hawaii will not accept my car. They told me to ship it back. I called customer service they said sorry for the bad advice but in the contract you signed it states you can not take it to Hawaii. I called customer service because I had trouble understanding the contract. I thought like (911) customer service are accountable for their advice. Is there anything I can do?


Customer service accountable for bad advice?
The company is likely to stick to the terms of your contract and simply state that the customer service rep was speaking generally, meaning that some contracts may be written to allow the kind of return you were told was OK.





The only recourse you might have is to sue based on the conversations you had (the one in which you were told Hawaii was OK, and the one in which they apologized, admitting their bad advice). Most companies record these conversations, so those tapes could be subpoenaed as evidence. The threat of a suit may be enough to get the company to either accept the return in Hawaii or assume at least part of the cost for shipping to an acceptable location. You would have to weigh the cost of an attorney, and the possibility you may lose,


against the shipping costs. Customer service accountable for bad advice?
Call customer service and get angry! Tell them you wish to speak to the supervisor and then tell them your situation. They may give you an extension on how long you have to get the car to where it needs to be or if you're lucky, you might be able to get them to cover some of the costs....but it's honestly a longshot. Just be that unrelenting, angry customer....they don't want to lose business. It may not do much and you'll probably stilll have to ship the car back at your own expense but it's wirth a try!
No, there isn't much you could do. The contract you signed is a legal document. You would be told by any court that you shouldn't have signed it if you didn't understand it. You could call and speak to a supervisor- they record all calls and the supervisor can pull the call and hear that you were given incorrect information. Maybe they can help you recover some of the shipping costs.

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